Faq
Ordering & Payment
How do I place an order?
Simply browse our collection, select your desired items, add them to your cart, and proceed to checkout. You'll need to provide shipping details and payment information to complete your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. We never store your full credit card details on our servers.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days) and express shipping (1-2 business days) options. Shipping costs vary depending on your location and selected method.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination (typically 7-14 business days). Please note that customers are responsible for any customs duties or import taxes.
Can I track my order?
Yes, once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by logging into your account.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unworn items in their original condition with all tags attached. Please initiate your return through our Returns Center within this period.
How do exchanges work?
For size exchanges or different product requests, please return the original item following our standard return process and place a new order for the desired item.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your return. It may take additional time for your bank to post the credit to your account.
Product Care
How should I care for my jewelry?
To maintain your jewelry's beauty: store pieces separately to prevent scratching, avoid contact with water, chemicals and perfumes, and clean gently with a soft cloth. Specific care instructions are included with each product.
What materials do you use?
We use high-quality materials including sterling silver, gold plating, genuine gemstones, and premium alloys. Each product description includes detailed material information.
Account & Privacy
How do I reset my password?
Click "Forgot Password" on the login page and enter your registered email address. You'll receive instructions to create a new password.
How is my personal information protected?
We comply with all data protection regulations. Your information is used solely for order processing and will never be shared with third parties without your consent. Review our Privacy Policy for details.